Terms & Conditions

The following Terms and Conditions of Service apply to all products and services provided by Alan Rowe Signs & Graphics Ltd.

ARTWORK

All pricing for works assumes that the client be responsible for supplying print-ready artwork (meaning in CMYK colour format, with all text converted to outlines and images embedded) unless otherwise agreed by Alan Rowe Signs & Graphics Ltd.

If the client would like Alan Rowe Signs & Graphics Ltd to produce artwork then they will subject to an artwork charge relative to the time taken to produce said artwork. Chargeable at £48+VAT per hour of design work.

Logos must be supplied as vectored elements, if not, a charge of £48+VAT will be added to re-create the logo.

Alan Rowe Signs & Graphics Ltd make every effort to display as accurately as possible any colours used in your project. Colours do vary slightly depending on your computer screen, files used (RGB & CMYK) and what material the designs are printed on.

Any extra costs that may arise due to the purchasing of stock photos, typefaces or anything else, will be added to the final invoice.

VEHICLE CONDITIONS & PAINTWORK

Any vehicle due to have vinyl graphics applied must be cleaned the morning of drop off or if this is not possible - the day before. Failure to do so will lead to increased application time and incur a cleaning charge of between £15-£25+VAT depending on vehicle size.

Alan Rowe Signs & Graphics Ltd is not liable for any paintwork loss or damage during the cleaning/fitting/removal process of vinyl.

Repaired vehicle paints must be fully cured and out gassed inline with the paint manufacturers technical instructions before any livery/wrap can be applied.

Alan Rowe Signs & Graphics Ltd gives no warranty or guarantee to panels or areas that have received remedial or re-spray/smart repair work undertaken, any aftermarket body kits or fibreglass panels will be exempt from any warranty, due to panel flex and movement.

Vehicles with unsuitable paint or bodywork will need the customer to sign a waiver before any work will commence, ensuring any works or materials by Alan Rowe Signs & Graphics Ltd are not liable against guarantees or warranties thereafter.

Failure to meet any of the above points or requests may result in the works being cancelled and full charge being applied.

VEHICLE CLEANING/ PREPARATION

Please ensure the vehicle has been washed but NOT POLISHED no earlier than 24 hours before the book in date but preferably on the same day. We have budgeted our time to include 'dry' surface cleaning the sign written areas of the vehicle which includes removing light road dust from your travel to us. We have not budgeted pressure washing the entire vehicle as this consumes a lot of time which includes drying the vehicle before we can carry out our work of sign writing it.

Please advise us if your vehicle has layers of wax, sealant, ceramic or nano coating as this affects the adhesion of the vinyl and the warranty will be void unless it is removed from the vehicle prior to us fitting the decals.

PROOFS

When any artwork is produced by Alan Rowe Signs & Graphics Ltd a proof will be sent to the client for confirmation. In confirming the proof the client takes full responsibility for any errors in the artwork including, but not limited to, spelling, typos, incorrect phone numbers, missing letters & low resolution images. Please pick up on errors at this stage.

Unless otherwise agreed by Alan Rowe Signs & Graphics Ltd a single round of revisions to the proof will come free of charge. Multiple proofs will be chargeable at £48+VAT per hour of design work.

PRODUCTION TIMES & DEADLINES

Any products that need to be printed require a 48 hour gassing off period, in order for the ink to properly dry, before the artwork can be laminated. The product will then need a 24 hour period for the lamination to fully bond to the print. Should the clients deadline require that the artwork be laminated before this period, the client takes full responsibility for any de-lamination that may occur later on down the line.

The standard production time will be 7-10 working days however, the specific production time that any job requires will be outlined at the quoting stage and by agreeing to the quote the client agrees to the deadline outlined by Alan Rowe Signs & Graphics Ltd. This lead time commences once the deposit has been received by Alan Rowe Signs & Graphics Ltd.

PAYMENT

• Clients will be advised to pay a 50% deposit before work will commence. No work will be started until payment is received by Alan Rowe Signs & Graphics Ltd.
• The deposit is non-refundable unless otherwise stated by Alan Rowe Signs & Graphics Ltd.
• Unless otherwise stated, no final files, materials or finished vehicles will be handed over until the remaining balance has been received by Alan Rowe Signs & Graphics Ltd.
• Payments must be made by online transfer (BACS), cash, card payment.
• Non account sales must be paid immediately after job completion.
• Account sales must be paid within 30 days.
• If no payment is made within 30 days interest will be charged in accordance with the Interest pursuant to Late Payment of Commercial Debt (interest) act 1998
• All goods sold remain property of Alan Rowe Signs & Graphics Ltd until paid for in full.

CANCELLATIONS

Cancellations of any projects must be made by telephone or email.

Any cancellation of a vehicle wrap or the application of vehicle graphics must be made a minimum of 48 hours before the work is to be carried out. If this criteria is not met a 10% cancellation charge shall be added to the final invoice.

Acceptance of Terms and Conditions and Quotation

The placement of an order for any product or service offered by Alan Rowe Signs & Graphics Ltd, by email, verbally or in writing, is deemed to be acceptance of the Alan Rowe Signs & Graphics Ltd terms and conditions, which are freely available at www.alanrowesigns.co.uk

ARTWORK APPROVAL & DEPOSIT PAYMENT

In confirming the proof the client takes full responsibility for any errors in artwork including, but not limited to, spelling, typos, incorrect phone numbers, missing letters & low resolution images. Please pick up on errors at this stage as it can be easily and quickly rectified. If a proof is signed off with incorrect information then this will incur an additional cost to the client to rectify later down the line.

COLOUR MATCHING & SAMPLE SERVICE

Please note that actual product colours may vary. This is due to the fact that every computer monitor, laptop, tablet and phone screen has a different capability to display colours and that everyone sees these colours differently. We try to edit our artwork to show all of our designs as life-like as possible, but please understand the actual colour may vary slightly from your monitor. If colour matching is hyper sensitive you can request a colour sample of your job printed on the exact substrate the live job will be produced on before production commences at a fixed cost of £28+vat. If you would like to use this service please request it via email. It will be assumed that by not mentioning this in any future correspondence that the service is not required and therefore no adjustments can be made after production without incurring a reprint charge. Please note that this service will result in a delay to the specified lead time.

WARRANTY & GUARANTEE

Alan Rowe Signs & Graphics Ltd offers 1 year warranty.

This warranty applies exclusively to products manufactured and installed by Alan Rowe Signs & Graphics Ltd.

Our comprehensive warranty covers all defects in materials and installation by Alan Rowe Signs & Graphics Ltd.

No warranty is offered for products not manufactured by Alan Rowe Signs & Graphics Ltd.

GENERAL

Alan Rowe Signs & Graphics Ltd reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.